InstagramA 16-year-old busboy wrote a motto so legendary he became the co-founder of Ritz-Carlton
Horst Schulze's journey from a 16-year-old busboy in a German resort town to co-founder of Ritz-Carlton is a testament to the transformative power of vision and respect. Inspired by the dignified conduct of a maître d’ he observed, Schulze penned an essay titled 'We Are Ladies and Gentlemen Serving Ladies and Gentlemen.' This phrase encapsulated his belief in the inherent dignity of every worker, which later became the guiding ethos of the Ritz-Carlton brand—one that democratizes respect, ensuring that every employee, from dishwasher to executive, is as valued as the guests they serve.
- Courage
- Hope
- Perspective






















