Wednesday, July 22, 2026

What’s Working

For readers looking for what’s still working in the world

KindnessUpworthy

Terminal patients reveal exactly what to say, and what not to say, to someone who’s dying

In a poignant exploration of how to converse with those facing terminal illness, terminal patients themselves shed light on the delicate balance between empathy and overbearing sympathy. The article unpacks common missteps, such as expressing pity or suggesting unlikely cures, and instead offers guidance on how to engage meaningfully. Terminal patients express a preference for humor, normalcy, and practical offers of help, highlighting the importance of maintaining dignity and agency in their interactions.

The insights shared by patients underline the value of genuine presence over perfect words. By focusing on being there and offering practical support—like running errands or simply listening—friends and family can provide comfort without adding emotional burden. This approach not only respects the emotional labor of those who are ill but also fosters a more authentic connection, reminding us that kindness and presence often speak louder than words.

Constructive analysis

The constructive-journalism lens: not just what happened, but what works.

The problem
The challenge of knowing how to communicate effectively and supportively with someone who is terminally ill.
The actions
Terminal patients are sharing their preferences directly, offering guidance on what is helpful and what is not.
Evidence of progress
Patients' testimonies reveal that humor, practical help, and simply being present are more comforting than clichéd expressions of sympathy.
What we can learn
Others can learn the importance of listening and offering specific, practical help rather than relying on platitudes or overwhelming emotions.
PERMA wellbeing profile of this story

Seligman's five pillars of wellbeing, as expressed in this story.

Positive Emotion
7
Engagement
8
Relationships
9
Meaning
9
Accomplishment
6
PERMA

Character strengths in play

Top VIA strengths this story embodies.

  • Kindness

    One of the women summed it up even better: 'Maybe just think about being kind, that's the most important thing.'

  • Courage

    The patients openly discussed their terminal conditions and their preferences for how others should respond, which requires immense bravery.

  • Perspective

    The article highlights the nuanced understanding from terminal patients about the difference between empathy and pity.

Try this today

Next time you're in a difficult conversation, focus on listening more than speaking. Offer your presence and, if appropriate, a specific form of help. Notice how this shifts the dynamic of the interaction.