Thursday, August 13, 2026

What’s Working

For readers looking for what’s still working in the world

ConnectionUpworthy

Granddaughter teaches 102-year-old grandpa and 89-year-old grandma how to order Uber Eats

In an age where technology often seems to widen generational divides, Francesca Rietti's heartwarming initiative to teach her 102-year-old Grandpa George and 89-year-old Grandma Annie to use Uber Eats stands as a testament to the enduring power of curiosity and connection. Through a series of viral TikTok videos, Francesca invites viewers into her grandparents' journey from tech novices to confident Uber Eats users. It's not just about ordering steak from a local eatery; it's a celebration of patience, familial love, and the boundless capacity for learning, regardless of age.

This story is more than a charming intergenerational moment; it's a meaningful exploration of how technology can be a bridge rather than a barrier. Francesca's gentle guidance, paired with her grandparents' eager participation, illustrates how technology can enhance lives when approached with openness and empathy. Their story has resonated with millions, highlighting the joy of shared learning and the importance of making the digital world accessible to all, irrespective of age.

Constructive analysis

The constructive-journalism lens: not just what happened, but what works.

The problem
Older generations often face challenges in adapting to new technologies, which can lead to social isolation and difficulty accessing modern conveniences.
The actions
Francesca Rietti teaches her elderly grandparents how to use Uber Eats, documenting the process in viral videos to inspire others.
Evidence of progress
The videos have gone viral, and Francesca is in talks with Uber to expand this initiative to more seniors.
What we can learn
Patience and personalized instruction can significantly empower older individuals to embrace technology, enhancing their quality of life and fostering intergenerational connections.
PERMA wellbeing profile of this story

Seligman's five pillars of wellbeing, as expressed in this story.

Positive Emotion
9
Engagement
8
Relationships
10
Meaning
9
Accomplishment
8
PERMA

Character strengths in play

Top VIA strengths this story embodies.

  • Curiosity

    Grandma Annie is locked in, asking lots of questions.

  • Love

    Francesca happily stepped up to teach her grandparents.

  • Perseverance

    They plan to place an order together during their next visit.

Try this today

Inspired by Francesca's example, spend time teaching an older relative or neighbor a simple tech task they find daunting. Approach it with patience and humor, and enjoy the shared experience of learning.