Tuesday, June 30, 2026

What’s Working

For readers looking for what’s still working in the world

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Founder of Bitty & Beau’s Coffee tears up as son Beau serves her on his first day of work

In a heartwarming moment that encapsulates a decade of dedication and hope, Amy Wright, co-founder of Bitty & Beau's Coffee, was brought to tears as her son Beau served her on his first day of work. The coffee shop chain, which Amy and her husband started to create employment opportunities for individuals with intellectual and developmental disabilities, became a tangible realization of their vision as Beau, born with Down syndrome, took his place behind the counter. Amy's emotional response underscores the personal and societal impact of inclusive employment practices.

The moment was not just a personal milestone for Amy and Beau but a testament to the power of perseverance and the importance of creating opportunities for those often overlooked. Beau's excitement and pride in his work, as well as his plans to save and spend his earnings, highlight the profound sense of accomplishment and independence that meaningful work can provide. This story not only celebrates a mother’s dream realized but also serves as an inspiring model for businesses to embrace diversity and inclusion in their workforce.

Constructive analysis

The constructive-journalism lens: not just what happened, but what works.

The problem
The challenge of providing meaningful employment opportunities for individuals with intellectual and developmental disabilities.
The actions
Bitty & Beau's Coffee employs individuals with disabilities, providing training and supportive work environments.
Evidence of progress
Beau successfully completed his first coffee order and expressed pride in his work, illustrating the effectiveness of the company's inclusive practices.
What we can learn
Businesses can successfully integrate inclusive hiring practices by providing proper training and support, benefitting both employees and the company culture.
PERMA wellbeing profile of this story

Seligman's five pillars of wellbeing, as expressed in this story.

Positive Emotion
9
Engagement
8
Relationships
10
Meaning
9
Accomplishment
9
PERMA

Character strengths in play

Top VIA strengths this story embodies.

  • Hope

    Amy Wright expressed, 'I’ve spent the last 10 years hoping to create more opportunities for people with disabilities.'

  • Perseverance

    Over the past couple months, Beau's been practicing and training and feeling more confident with his job.

  • Love

    The video ends with Amy and Beau sweetly saying, 'I love you,' to each other.

Try this today

Reflect on an area in your community or workplace where inclusivity could be improved. Identify one small action you could take this week to support someone who might be overlooked, whether through offering mentorship, support, or simply a conversation.